Dell support assist takes log to download files

Thanks, Graeme Solved! All forum topics Previous Topic Next Topic. Solution 1. Accepted Solutions. Community Accepted Solution. Replies 9. Joe, The log file at the moment is MB. I won't be able to upload it.

Please let me know if you need more. Joe, Do you have any idea why we are getting 2GB log files in a day? Thanks, Graeme. OME should have alerts displayed as well. In response to jbilinski. Hi I ran the Dell Support Assist and it said there were errors.

Thanks Ayshe. Click on that and you will see a screen that displays information about your system, including the latest BIOS installed. Note, I am not a Dell employee. Browse Community. SupportAssist for PCs. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Search instead for. Did you mean:. Note: With systems running IDRAC v9, the username is still root but the password is now found on the bottom side of the pullout tag service tag. Using this method to get the TSR does not affect operations of the unit.

Important Note: Using this method to get the TSR will require rebooting the unit, resulting in momentary loss of operations and recordings. Navigate to Hardware Diagnostics 3. Select the link Export SupportAssist collection 4.

Check the box to agree to allow TechSupport to use the Support assist feature and click Next. Select the desired logs and Next. Then Finish. Reboot the system, complete all Windows updates. I have followed your steps but the problem isn't solved yet.

I downloaded Support Assist installer from the link you mentioned and ran it. Its stuck at "Getting Application Files". The previous version of support assist that was running on my machine was "Version 3.

I am not sure of the version though. Support assists stuck during the update and if I try to uninstall the application I get a message that another program is been installed And I can not find any ongoing installations on my laptop.

Dell Command update can not install two of it's driver updates either failure. Now forexample my laptop does not recognize docking station at all. And this is one year old set-up! Problems from the beginning. Same issue is now happening for me on my Dell XPS laptop. Have tried multiple things, restarts, etc. So far no luck. I have the same frustrating problem. I did some checking. A video on the Dell website said that "SupportAssist is installed on all Dell systems shipped that are shipped with Windows 10 operating system.